Privacy policy

Statsautoriserte translatørers forening (STF), organisation number 982 687 551, is the controller for the personal data processed in Translatørportalen.

You can contact STF about privacy at post@translatorportalen.com. Please mark the enquiry “privacy” so it can be followed up quickly.

When you submit a request, we process contact details such as your name, email address, phone number and organisation, as well as assignment details: language pair, service type, subject area, deadline, whether the translation needs certification, preferred translator, subject and the description you write in the form.

When you use the directory or search, we may process search choices such as language pair, subject area and selected filters. For members and translators, we may also process profile information such as name, contact details, languages, authorisations, subject areas, profile text, photo and availability.

We also process technical information such as IP address, time, browser and device information, security logs, cookies for language preference and login, as well as measurement data from Vercel Analytics and error and performance data from Sentry.

When you apply for membership or a portal profile via "Become a member", we process your name, email address, phone number, language pairs, information about authorisation or equivalent competence, and any message you write in the form.

Most information is provided directly by you when you fill in forms, update a member profile, contact us or use search and the directory.

Information about government authorized translators may also come from the member, STF’s member administration or publicly available information about authorisation and professional role.

Information in requests is used to assess the assignment, clarify translation requirements, find a government authorized translator with the right competence and capacity, and follow up the enquiry.

Profile and member information is used to show an accurate directory, make it possible to contact a translator and administer access to member features.

Technical information is used for operation, security, abuse prevention, troubleshooting, accessibility improvements and anonymous or aggregated statistics about how public pages are used.

Information in a membership or portal-profile application is used to assess the application, clarify competence and language pairs, and to set up membership and a profile if the application is approved.

When you submit a request, we process the information in order to follow up the enquiry and pass it on to a relevant translator. The basis is that the processing is necessary to take steps prior to entering into a possible agreement, together with STF’s legitimate interest in being able to handle and follow up the enquiry.

For members and translators, STF processes necessary profile and membership information to administer the membership relationship, run the portal and pursue a legitimate interest in offering a reliable directory.

Technical security and operational information is processed based on STF’s legitimate interest in keeping the portal secure, stable and user-friendly. Where the law requires consent, we ask for it before the processing takes place.

When you apply for membership or a portal profile, we process the information because it is necessary to take steps at your request prior to entering into a possible membership agreement, cf. Article 6(1)(b) GDPR.

Information from a request may be shared with STF administrators and with relevant government authorized translators when this is necessary to assess capacity, competence and further follow-up.

Public profile information about translators is shown in the directory in line with the purpose of the portal. STF does not sell personal data or use it for third-party marketing.

We use suppliers that process data on our behalf, including for hosting, database, authentication, analytics, security, email and error reporting. Such suppliers may only process information on STF’s instructions.

Information in a membership or portal-profile application is only accessible to the STF administrators who handle the application.

Some suppliers may process or access information from countries outside the EU/EEA. When this happens, the transfer must be based on a valid transfer mechanism, such as the EU Standard Contractual Clauses or other approved safeguards.

STF seeks to limit which personal data is included in technical logs, analytics and error reporting, and uses masking and redaction where reasonably possible.

Requests are stored for as long as necessary to process, distribute and follow up the enquiry. Closed requests are normally archived after 30 days and anonymised or deleted after a further 90 days.

Member and profile information is stored for as long as it is necessary for the membership, the directory or documentation of portal administration. Technical logs and analytics data are stored as briefly as reasonably possible for their purpose.

If we need to keep information for longer, for example for security, documentation, legal claims or statutory obligations, it is stored only for as long as that need exists.

Applications for membership or a portal profile are normally deleted 30 days after the application is approved, 90 days after it is rejected, or at the latest 365 days after submission if it is still undecided.

The portal uses necessary cookies for language preference, login, security and stable forms. These are necessary for the service to work.

On public pages, we use Vercel Analytics for simple, privacy-friendly traffic measurement. We also use Sentry for error reporting, performance measurement and troubleshooting. Sentry is configured to limit personal data, including by masking sensitive fields and not sending standard personally identifiable data.

You may request access to personal data STF processes about you, and you may ask for rectification, deletion, restriction, data portability or object to processing when the conditions in privacy law are met.

If processing is based on consent, you may withdraw that consent. This does not affect the lawfulness of processing already carried out before the consent was withdrawn.

Contact us at post@translatorportalen.com if you want to exercise your rights. You also have the right to lodge a complaint with the Norwegian Data Protection Authority if you believe the processing breaches privacy law.

Submitting personal data through the request form is voluntary, but without the necessary contact and assignment details, STF cannot handle the request responsibly.

If you do not want to submit personal data through the form, you can use the directory and contact a translator directly.

STF may update this policy when the portal, suppliers or processing of personal data changes. The latest version is always published on this page.